NotesFor the trade
Trading with us
An account takes one phone call and one form. After that you order from all four counters on the same call and pay them on the same statement.
The night timetable
Monday to Saturday
| Time | Stage | What happens |
|---|---|---|
| 22:00 | Order desk closes | Last orders by phone, email or EDI for the next morning |
| 00:30 | Market buying | Fruit, vegetables and herbs bought and checked against orders |
| 02:00 | Butchery | Meat and poultry cut, portioned and labelled to your spec |
| 03:00 | Fishmonger | Fish filleted, portioned and packed on ice |
| 04:00 | Picking | Chilled, frozen and ambient picked into separate zones |
| 05:00 | Vans away | Temperatures logged at loading |
| 08:00 | On your pass | Delivered before service, with key drops where agreed |
Times are typical for mainland deliveries. Your delivery window is agreed when the account opens.
The account,
in plain terms
- Ordering
- Phone, email or EDI, until 10pm the night before. A named account manager for regular customers.
- Delivery
- Next-day delivery across mainland Britain, export on request. Chilled, frozen and ambient on one multi-temperature van.
- Payment
- 28-day terms for approved accounts. Pro forma for new and bulk accounts until credit is agreed.
- Quantities
- From a single case for the kitchen, to the pallet, the full load or the container for manufacture and wholesale.
- Claims
- Check chilled goods on delivery and report any problem to the desk the same morning. We collect and credit.
- Specs
- Your cutting specs, weight bands and preferred brands are held on the account, so every order comes the same.
Assurance schemes
Lines carried under these schemes. Ask the desk for current certificates and spec sheets on any line.
| Scheme | What it covers | Paperwork |
|---|---|---|
| Red Tractor | British beef, lamb, chicken and turkey lines | Certificate on request |
| RSPCA Assured | Higher-welfare chicken, eggs and salmon lines | Certificate on request |
| MSC and ASC | Wild and farmed fish and shellfish lines marked as such | Chain of custody on request |
| GLOBALG.A.P. | Imported fruit and vegetables | Grower certificates on request |
| Halal | Beef, lamb, chicken and duck lines marked halal | Certifying body and certificate on request |
| Organic | Beef, milk and produce lines marked organic | Certificate on request |
Questions from the pass
- Is there a minimum order?
- £150 per drop for kitchen accounts. Bulk lines are quoted by the pallet.
- How late can I order?
- The desk takes orders until 10pm for delivery the next morning, by phone, email or EDI.
- Can you deliver before we open?
- Yes. Key drops into your walk-in or a secure store are available once we have done a first delivery with you.
- Will you cut to my spec?
- That is most of what the butchery does. Send weight bands, trim and packing, and we will hold the spec on your account.
- Do you supply halal?
- Yes, halal beef, lamb, chicken and duck lines are available. Ask the desk for the current certificates.
- We have several sites. Can you split deliveries?
- Yes. Each site gets its own drop and delivery notes, all on one account and one statement.
- Do you supply manufacturers and wholesalers?
- Yes. Bulk and imported lines go by the pallet, the full load or the container, chilled or frozen, with spec sheets and traceability.
- Do you sell to the public?
- No. Orr Foods supplies trade customers only.